Q. What happens if I don't have an email address?
A. aGQa is a web-based system that encourages consumers to have an email address in order to fully benefit from all the features of aGQa. However, if you do not have an email address, you can register with a phone number to access your account via the internet. Without access to email, you are not able to receive important service notices from aGQa. aGQa encourages you to obtain an email address through free providers such as Google, Hotmail or Yahoo for you to fully benefit from aGQa's features.

Q. What do I do if I forget my username or password?
A. A prompt on the Login page at www.aGQa.com will cue you to enter your email address to recognize you as a user. Once completed, aGQa will email you your login information.

Q. I read about aGQa offering automated appraisal updates; how do I receive one?
A. aGQa will contact you automatically once a year to see if you are interested in having any of your appraisals updated. There are two ways to update your appraisals. First, you can elect to use the average increases and simply order electronically directly from www.aGQa.com in the consumer section listed as appraisal updates. aGQa will use the 5% average increase and you will be charged $19.99. Or, you may bring your jewelry to your local aGQa retailer and they will establish the new value precisely for your jewelry and charge you according to their store pricing policy. Both choices give you the option of receiving a new credit card size certificate and you can easily send a new copy to your selected insurance company to update your insurance information.

Q. Can I get other jewelry I already own certified or appraised on the aGQa system?
A. aGQa offers a remarkable and affordable appraisal program available at any of our authorized retailers. Your previously owned jewelry can easily be appraised and with each appraisal, you will receive a new aGQa certificate with your jewelry's digital photo. You can also take advantage of all the features and benefits of aGQa with your new certificate.

Q. Can I have services performed on jewelry by another aGQa certified retailer other than the one I purchased from?
A. Because aGQa is committed to protecting your privacy, use this procedure when having your jewelry repaired or cleaned and inspected at another aGQa certified retailer other than your own personal jeweler. Only your personal jeweler can view the items purchased at their location, so you may have to provide the other retailer with more information in order for them to acknowledge that you have a valid certificate. If you have your certificate, the retailer will scan it or take the certificate number. Because the aGQa system will recognize that the retailer is not the original one you purchased jewelry from, the retailer will only be able to view a small thumbnail picture of the item. The retailer will not be able to view any of the information originally printed on the certificate or any of your personal contact information. If you do not have your certificate, you must provide the retailer with either your email address or phone number and the security question and answer from your aGQa account. This allows the retailer to bring up a small thumbnail picture of the item from your account. The retailer will not be able to view any of the information originally printed on the certificate or any of your personal information. Once the security question and answer has been used and the retailer has logged out of your jewelry item, aGQa will automatically change your security question and answer for the safety of your privacy and email you the new information, which can then be changed at your discretion. Should the retailer attempt to log back in to your account, aGQa will automatically lock your account after three login failures.

Q. Will my email address or other personal information be given to any other person or business?
A. aGQa stores all of our consumers' information in a secure database. You, aGQa and your retail jeweler are the only individuals who have access to your information. No information is ever shared or distributed, and you will never receive unrelated solicitation materials. See the aGQa Privacy Policy for more details.

Q. I'm not entirely comfortable with some of the information on my aGQa Assurance Certificate, who should I speak with about this to handle my concerns?
A. In the very unlikely event of this happening, simply bring your aGQa Assurance Certificate and the merchandise represented to the authorized retailer you purchased from. aGQa will then conduct a thorough review of the merchandise and the issued certificate to make a final judgment.

Q. What if I lose my certificate?
A. If you ever lose your certificate, you may log in to www.aGQa.com with your secure username and password and order a replacement card for only $9.99.